Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from caxon. By making a purchase on our website, you agree to comply with this policy.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You must initiate the return process within 30 days of the delivery date.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Return Process

To start a return, please contact our customer service team at [email protected] or +1 (872) 683-8945. You will receive instructions on how and where to send your package.

Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected].

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (872) 683-8945
• Address: 5252 West Sunset Road, Chicago, Illinois 60621, United States